PRIVACY POLICY

This Privacy Policy explains how Onelink Solutions, together with its employees, officers, representatives, affiliates, consultants, subcontractors, technology providers, and service partners, referred to in this Privacy Policy as “OLS”, “we”, “us”, or “our”, collects, uses, stores, processes, discloses, transfers, protects, and retains personal data obtained through its website, landing pages, online forms, lead-generation platforms, chatbot systems, cost calculator, artificial intelligence tools, emails, calls, WhatsApp communications, meetings, document submissions, and any other channel operated by or on behalf of OLS.

This Privacy Policy applies to clients, prospective clients, website visitors, applicants, shareholders, directors, managers, employees, dependents, ultimate beneficial owners, authorized representatives, introducers, professional advisers, and any other natural person whose personal data is provided to, collected by, or processed by OLS in connection with its services. By using our website, submitting an inquiry, providing documents, communicating with OLS, or engaging OLS for any service, you acknowledge that your personal data may be processed in accordance with this Privacy Policy and applicable data protection laws.

1. CONTROLLER, BUSINESS IDENTITY AND SCOPE

OLS acts as a data controller where it determines the purposes and means of processing personal data for client onboarding, service delivery, legal compliance, business administration, marketing, relationship management, record keeping, and website operations. Where OLS processes personal data strictly on behalf of another controller under written instructions, OLS may act as a processor, and the relevant processing will be governed by a separate data processing agreement, engagement letter, service agreement, or other written arrangement.

OLS provides corporate, administrative, advisory, business setup, licensing, visa, banking assistance, tax support, accounting support, compliance support, crypto company setup support, and related services in the United Arab Emirates and internationally. This Privacy Policy applies only to processing carried out by OLS and does not govern the independent processing activities of governmental authorities, free zones, banks, regulators, payment providers, external advisers, technology platforms, or third-party providers that process personal data under their own legal obligations and privacy notices.

2. APPLICABLE DATA PROTECTION FRAMEWORKS

OLS is established and operates in the United Arab Emirates and processes personal data subject to the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and any implementing regulations, guidance, sector-specific rules, or applicable free zone data protection rules. Where OLS processes personal data relating to persons located in the European Economic Area, the United Kingdom, Switzerland, or any other jurisdiction with mandatory privacy laws, OLS will apply the relevant mandatory requirements to the extent they apply to the relevant processing activity.

For individuals located in the European Economic Area, this may include Regulation (EU) 2016/679, known as the General Data Protection Regulation. For individuals located in the United Kingdom, this may include the UK GDPR and the Data Protection Act 2018. For individuals located in Switzerland, this may include the Swiss Federal Act on Data Protection and related ordinances. Where more than one law applies, OLS will apply the standard required by the applicable law for the relevant processing, transfer, retention, notice, consent, or data subject right.

3. CATEGORIES OF PERSONAL DATA COLLECTED

OLS may collect identification, contact, corporate, financial, compliance, and communication data necessary for the operation of its website and the provision of its services. Such data may include names, dates of birth, nationalities, passport details, Emirates ID details, visa information, residency information, addresses, email addresses, telephone numbers, signatures, photographs, job titles, employment details, shareholder details, director details, manager details, ultimate beneficial owner details, source of funds information, source of wealth information, bank-related information, and dependent information.

OLS may also collect documents and information relating to companies, branches, licenses, business activities, trade names, corporate structures, shareholding arrangements, beneficial ownership, board resolutions, powers of attorney, establishment cards, leases, invoices, payment records, contracts, KYC forms, KYB forms, AML documents, sanctions screening results, immigration records, tax records, and correspondence. Where you provide personal data about another person, you confirm that you are authorized to do so and that the person has been informed of the processing described in this Privacy Policy.

4. SPECIAL, SENSITIVE AND HIGH-RISK DATA

OLS does not generally seek to collect special category or sensitive personal data unless such data is required for a lawful service, government application, immigration process, compliance review, regulatory filing, visa application, dependent application, employment-related submission, dispute, claim, or other legally permitted purpose. Such information may include biometric identifiers contained in official documents, medical information required for visa or immigration purposes, family information required for dependent sponsorship, nationality-related information, sanctions-related information, or information revealing politically exposed person status.

Where sensitive or higher-risk personal data is processed, OLS will process it only where legally permitted and reasonably necessary for the specific purpose for which it was collected. OLS may rely on explicit consent, legal obligation, substantial public interest, establishment or defense of legal claims, immigration requirements, AML and sanctions compliance, or another lawful ground available under applicable law. OLS will apply enhanced confidentiality, restricted access, secure handling, and appropriate retention controls to such data, having regard to the nature of the data and the risks involved.

5. SOURCES OF PERSONAL DATA

OLS may collect personal data directly from you when you access the website, complete a form, request a consultation, use the cost calculator, communicate through chatbot or AI tools, submit documents, send an email, call OLS, use WhatsApp, attend a meeting, sign a proposal, complete an onboarding questionnaire, provide KYC or KYB information, make a payment, or otherwise interact with OLS. Personal data may also be collected automatically through cookies, analytics tools, tracking technologies, device identifiers, server logs, and website security tools.

OLS may receive personal data from third parties where necessary for service delivery, compliance, verification, or relationship management. Such third parties may include free zone authorities, mainland authorities, immigration departments, banks, payment processors, compliance providers, introducers, consultants, professional advisers, corporate service providers, document attestation providers, translation providers, courier providers, CRM providers, advertising platforms, chatbot providers, AI communication providers, analytics providers, cloud service providers, and other persons involved in the relevant inquiry, application, transaction, or service.

6. PURPOSES OF PROCESSING

OLS processes personal data to respond to inquiries, assess client needs, prepare proposals, onboard clients, verify identity, conduct KYC and KYB checks, identify ultimate beneficial owners, assess eligibility for services, prepare applications, submit documents to authorities, manage business setup procedures, support licensing, renewals, amendments, deregistration, visa applications, establishment card applications, banking assistance, tax registration support, accounting support, compliance filings, legal-support coordination, customer support, service administration, and other related corporate or advisory services.

OLS may also process personal data for internal records, billing, accounting, payment collection, debt recovery, dispute resolution, contract enforcement, fraud prevention, sanctions screening, AML and CTF compliance, audit, risk management, insurance, cybersecurity, website analytics, marketing communications, service improvement, quality assurance, staff training, AI system monitoring, business continuity, regulatory reporting, preservation of evidence, protection of legal rights, and protection of OLS’s commercial, legal, operational, and reputational interests.

7. LAWFUL BASES FOR PROCESSING

OLS processes personal data where processing is necessary for the performance of a contract with you, or to take steps at your request before entering into a contract. This includes responding to inquiries, preparing proposals, opening client files, assessing eligibility, collecting required documents, submitting applications, managing service delivery, communicating with authorities, issuing invoices, collecting payments, and performing obligations under service agreements, engagement letters, proposals, terms and conditions, or other arrangements entered into with OLS.

OLS may also process personal data where necessary to comply with legal or regulatory obligations, protect legitimate interests, prevent fraud, establish or defend legal claims, comply with AML, CTF, sanctions, immigration, tax, licensing, accounting, audit, or corporate obligations, or where consent is required by applicable law. Where processing is based on consent, you may withdraw consent at any time, but withdrawal will not affect processing already carried out or processing that remains lawful on another legal basis.

8. UAE DATA PROTECTION PROCESSING

Where UAE data protection law applies, OLS will process personal data in a fair, transparent, and lawful manner and will limit processing to purposes that are specific, clear, legitimate, and reasonably necessary for service delivery or other lawful purposes. OLS will take reasonable steps to ensure that personal data is accurate, updated where necessary, protected by appropriate security measures, retained only for lawful purposes, and processed in a manner consistent with the rights of the relevant data subject.

OLS may process personal data under UAE law where consent has been obtained, where processing is necessary for contractual performance, where processing is necessary for compliance with legal obligations, where processing is required for public interest or official procedures, where processing is necessary for claims or judicial procedures, where processing is necessary to protect OLS’s legitimate interests, or where another lawful basis is available. OLS may transfer personal data outside the UAE where permitted by law and subject to appropriate safeguards, contractual protections, or legally recognized transfer mechanisms.

9. EU AND EEA GDPR PROCESSING

Where the EU GDPR applies, OLS will provide data subjects with information regarding the identity of the controller, purposes of processing, lawful bases, categories of data, recipients, retention periods, international transfers, data subject rights, complaint rights, and whether the provision of data is contractual, statutory, or necessary for the requested service. OLS will process personal data in accordance with the principles of lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, confidentiality, and accountability.

Where OLS offers services to individuals in the European Economic Area, receives inquiries from EEA-based prospects, tracks EEA website visitors, uses analytics or marketing technologies in relation to EEA users, or otherwise processes personal data subject to the EU GDPR, OLS will apply the relevant GDPR requirements. Where required, OLS will enter into data processing agreements, implement appropriate technical and organizational measures, maintain records of processing, assess high-risk processing, and use lawful transfer mechanisms for transfers of EEA personal data to the UAE or other third countries.

10. UK DATA PROTECTION PROCESSING

Where the UK GDPR or the UK Data Protection Act 2018 applies, OLS will process UK personal data lawfully, fairly, and transparently and will provide privacy information in a clear and accessible manner. OLS will identify the lawful basis for each relevant processing activity, provide information about recipients and transfers, respect applicable UK data subject rights, and ensure that personal data is retained only for as long as necessary for the relevant purpose or for legal, regulatory, contractual, accounting, compliance, or dispute-related reasons.

Where OLS transfers UK personal data outside the United Kingdom, including to the United Arab Emirates or other jurisdictions that may not benefit from UK adequacy arrangements, OLS will use an appropriate transfer mechanism where required. Such mechanisms may include the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, an adequacy regulation, a permitted derogation, or another lawful mechanism, together with appropriate risk assessments and supplementary measures where required.

11. SWISS DATA PROTECTION PROCESSING

Where Swiss data protection law applies, OLS will process personal data of natural persons in a manner that protects personality rights and fundamental rights, and will process such data transparently, proportionately, securely, and for identifiable purposes. OLS will inform Swiss data subjects of the controller identity, processing purposes, categories of personal data, recipients or categories of recipients, international transfers, and any other information required to enable the data subject to exercise rights under applicable Swiss law.

Where OLS transfers Swiss personal data outside Switzerland, including to the United Arab Emirates or other jurisdictions, OLS will assess whether the destination provides an adequate level of protection under Swiss law. Where adequate protection is not available, OLS will use appropriate safeguards, which may include contractual clauses, standard contractual protections, binding internal policies, explicit consent where permitted, necessity-based derogations, or other lawful transfer mechanisms, while applying reasonable technical and organizational measures to protect the data.

12. KYC, KYB, AML AND SANCTIONS PROCESSING

OLS may collect and process personal data, corporate data, beneficial ownership information, identification documents, source of funds information, source of wealth information, ownership structures, corporate records, tax information, residency information, and supporting materials to comply with KYC, KYB, AML, CTF, sanctions, anti-bribery, immigration, licensing, banking, tax, free zone, and regulatory requirements. This processing may be required before OLS accepts an engagement, continues a service, submits an application, issues documents, or deals with third-party providers or authorities.

You acknowledge that incomplete, inaccurate, outdated, misleading or false information may prevent OLS from commencing, continuing, or completing the relevant service. OLS may refuse, suspend, delay, or terminate services where information is not provided, where verification cannot be completed, where sanctions or AML concerns arise, or where OLS is required to do so by law, regulation, bank request, authority instruction, compliance provider requirement, internal risk assessment, or professional judgment.

13. AI COMMUNICATIONS AND AUTOMATED TOOLS

By submitting an inquiry, document, application, request, contact detail, message, or other information through the website, chatbot, landing page, lead-generation platform, cost calculator, online form, telephone channel, email, WhatsApp, or other service channel operated by OLS, you acknowledge that OLS may use artificial intelligence systems, automated communication tools, virtual assistants, analytics tools, machine-learning tools, AI-powered agents, and similar technologies to receive, review, categorize, analyze, store, respond to, and route the information submitted.

OLS and its representatives, including AI systems acting on behalf of OLS, may contact you by telephone call, AI-generated voice call, SMS, WhatsApp, email, chatbot message, web message, or other electronic communication channel using the contact details provided. AI-generated content may contain inaccuracies or omissions and does not constitute legal, tax, financial, immigration, investment, regulatory, or professional advice. OLS may monitor, review, record, retain, and analyze AI communications for quality assurance, compliance, security, training, dispute resolution, and service improvement.

14. MARKETING AND BUSINESS COMMUNICATIONS

OLS may use contact details and business information to send service updates, legal updates, corporate updates, newsletters, invitations, promotional materials, consultation follow-ups, and information regarding OLS services that may be relevant to an inquiry, existing relationship, prior engagement, or expressed business interest. OLS may rely on consent, legitimate interests, an existing business relationship, or another lawful basis where permitted by applicable UAE, EU, UK, Swiss, or other applicable laws.

You may opt out of marketing communications at any time by using the unsubscribe link provided in the relevant communication or by contacting OLS directly. OLS may continue to send non-marketing communications where necessary to respond to inquiries, provide requested services, perform contractual obligations, manage applications, collect outstanding amounts, comply with legal or regulatory obligations, notify you of service matters, enforce contractual rights, preserve evidence, respond to complaints, or protect OLS’s legitimate interests.

15. TELEPHONE, WHATSAPP AND RECORDED COMMUNICATIONS

OLS may communicate with clients and prospective clients by telephone, WhatsApp, SMS, online meeting platforms, AI calls, recorded calls, chatbot systems, and other digital channels where such communication is necessary or appropriate for service delivery, relationship management, compliance, quality assurance, or customer support. Where required by applicable law, OLS will inform individuals that a call may be recorded, identify the purpose of the communication, and respect applicable consent, opt-out, do-not-call, marketing, and telecommunication requirements.

Recorded communications may be retained for quality assurance, training, compliance monitoring, customer service, evidence preservation, dispute resolution, fraud prevention, contractual enforcement, or regulatory purposes. OLS will not retain call recordings or communication logs for longer than reasonably necessary for the relevant purpose, unless continued retention is required for legal, regulatory, accounting, audit, contractual, complaint, claim, debt recovery, AML, sanctions, or dispute-related reasons.

16. COOKIES, ANALYTICS AND WEBSITE TECHNOLOGIES

OLS may use cookies, pixels, tags, analytics tools, tracking technologies, device identifiers, server logs, chatbot technologies, advertising tools, and similar technologies to operate the website, support security, manage forms, remember preferences, measure performance, analyze traffic, understand visitor behavior, improve content, support marketing campaigns, prevent abuse, and enhance service delivery. Some cookies may be strictly necessary, while others may be functional, analytical, performance-based, advertising-related, or communication-related.

Where required by applicable EU, UK, Swiss, UAE, or other applicable law, OLS will request consent before placing non-essential cookies or similar technologies on your device. You may manage or disable cookies through the cookie banner, consent management tool, or browser settings, although disabling cookies may affect website performance, form functionality, chatbot continuity, calculator tools, security controls, preference storage, or the availability of certain website features.

17. DISCLOSURE TO AUTHORITIES AND THIRD PARTIES

OLS may disclose personal data where necessary for service delivery, compliance, verification, application submission, banking assistance, tax registration, immigration processing, licensing, renewal, amendment, deregistration, dispute resolution, or protection of legal rights. Recipients may include employees, consultants, affiliates, service providers, technology providers, CRM providers, cloud providers, communication providers, payment processors, free zone authorities, mainland authorities, immigration authorities, government departments, regulators, legal advisers, compliance providers, and other relevant third parties.

OLS may also disclose personal data where required or permitted by law, court order, arbitral order, regulator, governmental authority, free zone authority, law enforcement authority, immigration authority, bank, tax authority, or other competent body. OLS may disclose information where it reasonably believes disclosure is necessary to prevent fraud, investigate unlawful conduct, comply with AML or sanctions obligations, enforce contractual rights, recover unpaid amounts, protect persons, respond to complaints, preserve evidence, defend claims, or protect OLS’s business and reputation.

18. THIRD-PARTY SERVICE PROVIDERS

OLS may appoint third-party service providers, vendors, subcontractors, consultants, technology providers, professional advisers, government liaison providers, document processors, translation providers, attestation providers, CRM providers, chatbot providers, AI providers, analytics providers, cloud hosting providers, and other external parties to assist with the operation of its website and the delivery of services. Such parties may receive or access personal data only to the extent reasonably necessary for the relevant purpose, unless they independently process the data under their own legal obligations.

OLS will exercise reasonable care when selecting third-party service providers and, where required by applicable law, will enter into appropriate contractual arrangements with processors that handle personal data on behalf of OLS. However, OLS is not responsible for independent processing carried out by third-party authorities, banks, regulators, platforms, advisers, or service providers acting as separate controllers, and such third parties may apply their own privacy notices, terms, security standards, retention policies, procedures, fees, timelines, and regulatory requirements.

19. INTERNATIONAL TRANSFERS

OLS is based in the United Arab Emirates. When you use our website, landing pages, online forms, chatbot systems, cost calculator, AI communication tools, or other digital channels, personal data relating to individuals located in the European Economic Area, the United Kingdom, Switzerland, or other jurisdictions may be collected, accessed, transferred to, stored in, and processed in the United Arab Emirates. Personal data may also be processed in other countries where OLS, its affiliates, consultants, technology providers, cloud providers, CRM providers, chatbot providers, AI communication providers, analytics providers, communication platforms, banks, authorities, professional advisers, or third-party service providers operate.

The United Arab Emirates is not currently subject to a general adequacy decision by the European Commission or the United Kingdom for the purposes of unrestricted transfers of personal data from the EEA or the UK. The United Arab Emirates is also not currently listed by the Swiss Federal Council as a jurisdiction for the purposes of unrestricted transfers of Swiss personal data. As a result, where a transfer of EEA, UK, or Swiss personal data to the UAE or another non-adequate jurisdiction constitutes a restricted international transfer under applicable law, OLS will try to implement an appropriate transfer mechanism.

For personal data subject to the EU GDPR, the appropriate safeguard may include the European Commission’s Standard Contractual Clauses, together with a transfer risk assessment and any supplementary technical, organizational, or contractual measures considered necessary. For personal data subject to the UK GDPR, the appropriate safeguard may include the UK International Data Transfer Agreement or the UK Addendum to the European Commission’s Standard Contractual Clauses, together with a transfer risk assessment and any supplementary measures considered necessary. For personal data subject to Swiss data protection law, the appropriate safeguard may include recognized standard contractual clauses, adapted as necessary for Swiss law, together with any additional safeguards required in the circumstances.

Where permitted by applicable law, OLS may also rely on a lawful derogation or exception for an international transfer, including where the transfer is necessary for the performance of a contract with you, necessary to take pre-contractual steps at your request, necessary for the establishment, exercise, or defense of legal claims, necessary for important reasons of public interest, required for compliance with legal or regulatory obligations, or based on your explicit consent after you have been informed of the possible risks of the transfer. OLS will not rely on derogations for repetitive, large-scale, or structural transfers where appropriate safeguards are legally required.

You may request information regarding the transfer mechanism used for your personal data by contacting OLS at the contact details set out in this Privacy Policy. Where legally required and commercially practicable, OLS may provide a copy or summary of the relevant safeguard, subject to redactions necessary to protect confidential information, commercial terms, security measures, privileged communications, third-party information, or information that OLS is not legally permitted to disclose. 

20. DATA SECURITY

OLS will implement reasonable technical, organizational, administrative, and physical measures designed to protect personal data against unauthorized access, accidental loss, unlawful disclosure, misuse, alteration, destruction, cyberattack, malware, ransomware, phishing, unauthorized intrusion, and other security risks. Such measures may include access controls, confidentiality obligations, secure document handling procedures, restricted internal access, secure communication channels, cloud security controls, staff awareness, internal procedures, password protections, vendor controls, and appropriate document retention practices.

No internet-based system, cloud platform, CRM, email system, telephone system, chatbot, AI system, website, online form, or digital communication channel can be guaranteed to be completely secure. OLS does not guarantee absolute protection against cyberattacks, hacking, malware, ransomware, technical failures, unauthorized third-party access, compromised client accounts, insecure devices, or events outside its reasonable control. You are responsible for maintaining the security of your devices, passwords, accounts, email addresses, messaging applications, networks, and authorized representatives.

21. DATA BREACHES AND INCIDENT RESPONSE

Where OLS becomes aware of a personal data breach that is directly attributable to OLS and is likely to trigger notification obligations under applicable law, OLS will take reasonable steps to investigate, contain, mitigate, document, and respond to the breach. Where legally required, OLS will notify the competent supervisory authority, data protection authority, regulator, affected data subjects, client, processor, controller, or other relevant party within the timeframes and in the manner required by applicable UAE, EU, UK, Swiss, or other applicable law.

OLS shall not be responsible for breaches, losses, disclosures, delays, or unauthorized access caused by inaccurate contact details, compromised client devices, insecure email accounts, unauthorized client representatives, weak passwords, third-party platforms, external providers, client negligence, unlawful conduct by third parties, force majeure events, or matters outside OLS’s reasonable control. OLS may retain incident records, forensic information, communications, and supporting evidence for legal, regulatory, audit, insurance, contractual, dispute resolution, or security improvement purposes.

22. RETENTION OF PERSONAL DATA

OLS will retain personal data for as long as reasonably necessary to perform services, respond to inquiries, maintain client files, comply with legal and regulatory obligations, complete corporate, immigration, licensing, banking, tax, accounting, AML, CTF, sanctions, audit, and compliance requirements, enforce contractual rights, collect outstanding amounts, resolve disputes, preserve evidence, defend claims, and protect legitimate business interests. Retention periods may differ depending on the nature of the data, purpose of processing, applicable law, and risk profile.

OLS may retain documents only for the period required for service delivery or as otherwise agreed in writing. Where documents are available for collection, OLS may notify the client using the contact details on record. If documents are not collected within the relevant period communicated by OLS, OLS may securely destroy, dispose of, return, or archive such documents in accordance with internal procedures and applicable law. Upon expiry of applicable retention periods, data may be deleted, anonymized, archived, or securely disposed of.

23. DATA MINIMIZATION AND ACCURACY

OLS will take reasonable steps to ensure that personal data processed by it is adequate, relevant, and limited to what is reasonably necessary for the purposes for which it is collected or processed. OLS may request only such information and documents as are required for service delivery, compliance, verification, applications, authority submissions, risk assessment, contractual performance, record keeping, or legal protection, although the nature of OLS services may require extensive documentation in certain corporate, immigration, banking, compliance, and regulatory matters.

You are responsible for ensuring that all personal data, company information, declarations, documents, contact details, identification details, ownership details, UBO information, tax information, visa information, and supporting materials provided to OLS are accurate, complete, current, lawful, authentic, and not misleading. You must promptly notify OLS of any change to relevant information. OLS shall not be liable for delays, rejections, penalties, losses, missed deadlines, or adverse consequences arising from inaccurate, incomplete, outdated, false, or misleading information.

24. DATA SUBJECT RIGHTS

Subject to applicable law and applicable exemptions, you may have the right to request access to your personal data, confirmation of processing, correction of inaccurate data, completion of incomplete data, deletion of data, restriction of processing, objection to processing, withdrawal of consent, data portability, cessation of processing, information regarding transfers, and other rights available under UAE, EU, UK, Swiss, or other applicable data protection laws. The exact scope of rights may depend on your location, the applicable law, and the relevant processing activity.

OLS may request proof of identity and additional information before responding to a request. OLS may refuse, limit, delay, or condition a request where permitted by law, including where the request is excessive, unfounded, repetitive, unlawful, conflicts with legal obligations, affects another person’s rights, relates to privileged or confidential information, compromises AML, sanctions, immigration, regulatory, tax, audit, or compliance obligations, or interferes with claims, dispute resolution, investigations, evidence preservation, debt recovery, or contractual enforcement.

25. COMPLAINTS AND SUPERVISORY AUTHORITIES

If you have a concern regarding how OLS processes your personal data, you should first contact OLS using the contact details provided in this Privacy Policy so that OLS may review and respond to the matter. OLS will consider privacy complaints in good faith and may request further information to verify your identity, understand the issue, assess the applicable law, investigate the processing activity, and determine whether corrective action, clarification, restriction, deletion, or other response is appropriate.

Where applicable law gives you the right to lodge a complaint with a supervisory authority, you may contact the competent authority in your jurisdiction, including the relevant UAE authority, the supervisory authority of an EU Member State, the United Kingdom Information Commissioner’s Office, the Swiss Federal Data Protection and Information Commissioner, or any other competent authority. OLS reserves the right to respond to complaints, defend its processing activities, rely on applicable exemptions, and preserve records relating to complaints for legal and regulatory purposes.

26. CHILDREN, DEPENDENTS AND REPRESENTED PERSONS

OLS services are intended primarily for adults, entrepreneurs, companies, investors, shareholders, managers, directors, and corporate clients. OLS does not knowingly collect personal data from children through its website for marketing purposes. However, OLS may process personal data relating to children, dependents, family members, employees, or represented persons where such information is provided by a parent, guardian, sponsor, employer, client, authorized representative, attorney, or other person legally entitled to provide the information.

Where you submit personal data relating to a child, dependent, employee, shareholder, manager, director, beneficial owner, family member, or other represented person, you confirm that you have the authority to do so and that the relevant person has been informed where required by applicable law. OLS may process such data for visa, residency, immigration, licensing, corporate, banking, compliance, tax, employment, administrative, or related lawful purposes, subject to appropriate safeguards and applicable legal requirements.

27. ELECTRONIC COMMUNICATIONS

You acknowledge that OLS may communicate with you through electronic means, including email, telephone, SMS, WhatsApp, online meeting platforms, chatbot interfaces, AI systems, cloud-based tools, online portals, and other digital communication channels. Electronic communications may involve inherent security, confidentiality, delivery, interception, technical, transmission, and availability risks. By providing contact details to OLS, you authorize OLS to use those contact details for service-related, compliance-related, administrative, contractual, legal, and, where permitted, marketing communications.

You are responsible for regularly checking your email accounts, telephone messages, WhatsApp messages, online portals, spam folders, and other communication channels, and for ensuring that your contact details remain accurate and updated. OLS shall not be responsible for delays, missed deadlines, losses, unauthorized disclosures, service interruptions, or communication failures arising from incorrect contact details, inactive accounts, compromised accounts, ignored messages, spam filters, unavailable numbers, unauthorized representatives, client-side security failures, or failure to monitor communications.

28. LINKS, PLATFORMS AND THIRD-PARTY WEBSITES

The OLS website, emails, chatbot messages, online forms, advertisements, or digital communications may contain links to third-party websites, social media pages, payment portals, authority portals, free zone portals, bank portals, regulator websites, government platforms, video platforms, calendar tools, or other external resources. OLS provides such links for convenience only and does not control the content, availability, privacy practices, security standards, cookie practices, data processing activities, or accuracy of such third-party websites or platforms.

Accessing third-party links or platforms is at your own risk and may be subject to the terms, privacy policies, cookie policies, retention rules, transfer mechanisms, and security practices of the relevant third party. OLS shall not be responsible for any loss, delay, disclosure, data breach, error, refusal, rejection, cyber incident, or processing activity arising from your use of third-party websites, platforms, links, portals, applications, payment systems, social media pages, or communication tools outside OLS’s direct control.

29. CHANGES TO THIS PRIVACY POLICY

OLS may update, amend, replace, or revise this Privacy Policy from time to time to reflect changes in law, regulation, guidance, business operations, services, website functionality, AI systems, cookies, technology providers, marketing practices, third-party providers, data flows, transfer mechanisms, security measures, retention practices, or internal procedures. The updated version will be published on the OLS website or otherwise made available through appropriate channels determined by OLS.

Your continued use of the website, submission of information, communication with OLS, or engagement of OLS services after publication of an updated Privacy Policy shall constitute acknowledgment of the updated Privacy Policy to the maximum extent permitted by applicable law. Where required by law, OLS may request renewed consent or provide additional notice before materially changing a processing activity based on consent, introducing new high-risk processing, or changing the purpose for which personal data is processed.

30. GOVERNING LAW AND DISPUTE RESOLUTION

This Privacy Policy shall be governed by the substantive laws of Dubai and the applicable federal laws of the United Arab Emirates, unless mandatory data protection laws of another jurisdiction apply to a specific data subject right, processing activity, transfer, complaint, regulatory obligation, or supervisory authority matter. Nothing in this Privacy Policy limits any mandatory right that a data subject may have under applicable UAE, EU, UK, Swiss, or other data protection law.

Any dispute, controversy, or claim arising out of or in connection with this Privacy Policy shall first be referred to amicable settlement between the parties. Failing amicable settlement, the dispute shall be resolved in accordance with the dispute resolution mechanism applicable under OLS’s Terms and Conditions, unless mandatory law, regulatory jurisdiction, or a competent supervisory authority requires otherwise. OLS reserves all rights and remedies available under applicable law, contract, equity, and regulatory procedure.

31. CONTACT DETAILS

For privacy-related inquiries, data subject requests, consent withdrawals, marketing opt-outs, complaints, cookie queries, AI communication concerns, transfer questions, or any matter relating to this Privacy Policy, you may contact OLS using the contact details below. OLS may require verification of identity before responding to any request and may correspond with you through the contact details already held on record or through the contact details provided in the relevant request.

Onelink Solutions
Office 101/103 Building 4, Emaar Square
Downtown Dubai, United Arab Emirates

Email: privacy@onelink.ae
General Email: info@onelink.solutions
Telephone: +971 4 225 2853
Website: www.onelink.solutions