COOKIES POLICY

This Cookies Policy explains how Onelink Solutions together with its employees, officers, representatives, affiliates, consultants, technology providers, service providers, and digital partners, referred to in this Cookies Policy as “OLS”, “we”, “us”, or “our”, uses cookies, pixels, tags, scripts, analytics tools, tracking technologies, device identifiers, local storage, session storage, chatbot technologies, AI communication tools, and similar digital technologies on its website, landing pages, online forms, cost calculator, chatbot interfaces, advertising pages, and any other online platform operated by or on behalf of OLS.

This Cookies Policy should be read together with OLS’s Privacy Policy, Terms and Conditions, and any cookie banner or consent management tool displayed on the website. This Cookies Policy is intended to provide clear information about the technologies used, the purposes for which they are used, and the choices available to users. Non-essential cookies and similar technologies will be used only where permitted by applicable law and, where required, only after you have provided valid consent through the cookie banner or preference tool.

1. SCOPE AND APPLICABLE LAWS

This Cookies Policy applies to all users who access or interact with the OLS website, landing pages, online forms, cost calculator, chatbot tools, AI communication tools, advertising pages, social media integrations, or other online platforms operated by or on behalf of OLS. It applies whether the user is located in the United Arab Emirates, the European Economic Area, the United Kingdom, Switzerland, or any other jurisdiction from which the website or online platforms may be accessed.

OLS operates from the United Arab Emirates and seeks to align its cookie practices, where applicable, with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, the EU GDPR, the ePrivacy rules applicable in the European Economic Area, the UK GDPR, the UK Privacy and Electronic Communications Regulations, the Swiss Federal Act on Data Protection, and any other mandatory data protection, electronic communications, consumer protection, or online tracking laws applicable to the relevant user or processing activity.

2. WHAT COOKIES AND SIMILAR TECHNOLOGIES ARE

Cookies are small text files placed on your browser, computer, mobile phone, tablet, or other electronic device when you visit a website or use an online platform. Cookies allow a website to recognize your device, remember certain information, operate properly, maintain sessions, improve security, support online forms, remember preferences, measure performance, analyze usage, personalize content, and support communication, marketing, analytics, or advertising activities where permitted by law.

Similar technologies may include pixels, tags, scripts, tracking links, local storage, session storage, software development kits, device identifiers, browser fingerprinting, user identifiers, embedded third-party tools, chatbot identifiers, analytics identifiers, and advertising identifiers. For the purposes of this Cookies Policy, references to “cookies” include cookies and all similar technologies that store information on, or access information from, a user’s device, browser, terminal equipment, or online session.

3. WHY OLS USES COOKIES

OLS may use cookies to operate and secure the website, enable essential functions, process online forms, support chatbot and AI communications, maintain user sessions, remember privacy preferences, detect technical issues, prevent abuse, protect against fraud, improve website functionality, analyze traffic, understand user interactions, measure campaign performance, and improve OLS’s services. These purposes allow OLS to manage the website effectively and provide users with a stable and functional online experience.

OLS may also use cookies to understand how users interact with content relating to business setup, company formation, visa services, banking assistance, accounting services, tax registration, compliance services, crypto company setup, legal-support coordination, consultations, and cost calculations. Where such cookies are not strictly necessary, OLS will use them only where permitted by applicable law and, where required, after a user has provided consent through the cookie banner or preference tool.

4. STRICTLY NECESSARY COOKIES

Strictly necessary cookies are required for the website or online platform to operate properly and to provide functions requested by the user. These cookies may support page navigation, secure access, form submission, load balancing, cybersecurity, session management, spam prevention, consent preference storage, chatbot continuity, fraud prevention, and other essential technical functions. Without these cookies, the website may not operate securely, reliably, or in the manner requested by the user.

Strictly necessary cookies do not usually require prior consent under EU, UK, Swiss, or UAE cookie and data protection standards, although OLS will still provide information about them where appropriate. These cookies will be limited to what is technically necessary for the relevant function and will not be used for advertising, behavioral tracking, profiling, analytics, or marketing purposes unless the relevant cookie or technology is separately categorized and, where required, consent has been obtained.

5. FUNCTIONALITY COOKIES

Functionality cookies allow the website to remember choices made by users and provide enhanced or more convenient features. These cookies may remember language settings, region preferences, previously entered form information, cookie preferences, chatbot settings, calculator interactions, user interface settings, or other choices made by the user during a website session or previous visit. Their purpose is to improve usability and avoid requiring the user to repeat the same preferences unnecessarily.

Where functionality cookies are strictly necessary to provide a service requested by the user, they may be used without prior consent. Where functionality cookies are optional, preference-based, persistent, or not essential for the requested service, OLS will use them only where permitted by applicable law and, where required, after the user has consented. Users may disable optional functionality cookies, but certain convenience features, remembered settings, or continuity features may not operate as intended.

6. ANALYTICS AND PERFORMANCE COOKIES

Analytics and performance cookies help OLS understand how users access, navigate, and use the website. These cookies may collect information such as page visits, traffic sources, session duration, user journeys, device type, browser type, approximate location, operating system, error messages, clicks, scrolling behavior, and other technical or usage information. OLS uses this information to measure website performance, identify technical issues, improve content, optimize layout, and enhance the user experience.

Analytics and performance cookies are generally treated as non-essential cookies where they are not strictly necessary for the requested website service. Where EU, UK, Swiss, UAE, or other applicable law requires consent, OLS will not place analytics or performance cookies before the user has provided valid consent. OLS will not rely on continued browsing, inactivity, pre-ticked boxes, implied acceptance, or bundled consent as a valid basis for analytics cookies where affirmative consent is required.

7. MARKETING AND ADVERTISING COOKIES

Marketing and advertising cookies may be used to measure advertising performance, understand referral sources, assess campaign effectiveness, prevent repetitive advertising, create audience segments, deliver relevant advertising, conduct remarketing, and understand whether users have interacted with OLS content or advertisements. These cookies may be placed by OLS or by third-party advertising networks, social media platforms, search engines, analytics providers, lead-generation platforms, or marketing technology providers.

Marketing and advertising cookies are non-essential and will be used only where permitted by applicable law and, where required, after the user has provided valid consent. OLS will not use marketing cookies, behavioral advertising cookies, remarketing pixels, cross-site tracking technologies, or profiling technologies before consent where such consent is required. Users must be able to reject such cookies as easily as accepting them and must be able to withdraw consent through the available preference tool.

8. CHATBOT, AI AND COMMUNICATION COOKIES

Where users interact with OLS through chatbots, AI-powered agents, online forms, cost calculators, landing pages, or automated communication systems, cookies and similar technologies may be used to support functionality, security, continuity, routing, quality assurance, fraud prevention, lead qualification, inquiry management, appointment scheduling, and follow-up communications. These technologies may help identify whether a user has submitted an inquiry, used the cost calculator, interacted with a chatbot, or requested contact from OLS.

Where chatbot, AI, or communication cookies are strictly necessary to provide a requested function, they may be used without prior consent. Where such technologies are used for optional analytics, marketing, profiling, behavioral tracking, advertising, or service improvement beyond what is necessary for the requested interaction, OLS will use them only where permitted by applicable law and, where required, after valid consent has been obtained. Any personal data collected through these technologies will be handled under OLS’s Privacy Policy.

9. THIRD-PARTY COOKIES

OLS may allow selected third-party service providers to place cookies or similar technologies on its website or online platforms. These third parties may include hosting providers, cybersecurity providers, analytics providers, CRM providers, chatbot providers, AI communication providers, advertising platforms, social media platforms, payment providers, form providers, video providers, calendar providers, consent management providers, marketing automation providers, and other technology partners involved in website operation, service delivery, analytics, advertising, or communications.

Third-party cookies may allow third parties to collect information directly from your device or browser. OLS will seek to identify third-party cookies used on its website and describe their provider, purpose, category, and duration in the cookie schedule or preference tool. Third-party providers may process data as processors, joint controllers, or independent controllers depending on their role, and their processing may also be subject to their own privacy notices, cookie policies, retention rules, and international transfer mechanisms.

10. INFORMATION COLLECTED THROUGH COOKIES

Cookies and similar technologies may collect technical, usage, device, interaction, and preference information. This may include IP address, browser type, device type, operating system, referral source, pages visited, time spent on pages, click behavior, scroll behavior, approximate location, language preference, session identifier, consent preference, form interaction data, chatbot interaction data, advertising identifiers, analytics identifiers, and other information generated when a user interacts with the website or online platforms.

Where cookie information identifies, relates to, or can reasonably be linked to an identifiable natural person, it may constitute personal data. In such cases, OLS will process that information in accordance with its Privacy Policy and applicable UAE, EU, UK, Swiss, or other data protection laws. OLS will seek to limit cookie-based personal data to what is necessary for the relevant purpose and will apply appropriate technical and organizational measures to protect such information.

11. COOKIE CONSENT

Where required by applicable law, OLS will request consent before placing non-essential cookies or similar technologies on your device. Consent must be freely given, specific, informed, and unambiguous, and must be provided through a clear affirmative action. OLS will not treat continued browsing, scrolling, inactivity, closing a banner, pre-ticked options, silence, bundled acceptance, or acceptance of general terms as valid consent for non-essential cookies where affirmative consent is legally required.

The cookie banner or preference tool should allow users to accept all cookies, reject all non-essential cookies, or manage cookies by category. The reject option should be clear, accessible, and no more difficult to use than the accept option. OLS should record consent choices, including the date, time, version of the notice, categories selected, and relevant technical information where lawful and necessary, so that consent can be demonstrated and respected during future visits.

12. MANAGING, REJECTING AND WITHDRAWING CONSENT

Users may manage their cookie preferences through the cookie banner, cookie settings tool, or privacy preference link made available on the website. Users should be able to change or withdraw consent at any time without unnecessary difficulty. Withdrawal of consent will not affect the lawfulness of cookie-based processing carried out before withdrawal, but OLS will stop using non-essential cookies for the relevant purposes after the preference has been updated, subject to technical limitations.

Users may also manage, block, restrict, or delete cookies through browser settings. Most browsers allow users to delete existing cookies, block future cookies, receive alerts when cookies are placed, or restrict cookies from specific websites. Blocking or deleting cookies may affect website operation, form functionality, chatbot continuity, calculator tools, consent preference storage, secure sessions, and other website features. Essential cookies may still be required for the website to function securely and properly.

13. COOKIE RETENTION

Cookies may remain on your device for different periods depending on their purpose, category, provider, and technical function. Session cookies are temporary and are usually deleted when the browser is closed. Persistent cookies remain on the device for a defined period or until deleted by the user. Consent preference cookies may be retained for a reasonable period to remember the user’s choices and avoid requesting the same preference repeatedly on each visit.

OLS will not retain cookie-based personal data for longer than reasonably necessary for the relevant purpose, unless a longer retention period is required or permitted for legal, regulatory, security, fraud prevention, analytics, audit, dispute resolution, contractual, compliance, or legitimate business purposes. OLS should maintain a cookie schedule identifying the duration of each cookie actually used and should review cookie retention periods periodically to ensure that they remain necessary and proportionate.

14. INTERNATIONAL TRANSFERS

OLS is based in the United Arab Emirates. Where cookies, analytics tools, advertising tools, CRM systems, chatbot tools, AI communication tools, cloud systems, consent management tools, or other digital technologies are used, information collected through cookies may be transferred to, stored in, accessed from, or processed in the UAE, the European Economic Area, the United Kingdom, Switzerland, or other countries where OLS or its service providers operate.

Where cookie-related personal data is transferred from the EEA, UK, Switzerland, or another regulated jurisdiction to a country that is not subject to an adequacy decision or equivalent recognition, OLS will use an appropriate transfer mechanism where required. Such mechanisms may include EU Standard Contractual Clauses, the UK International Data Transfer Agreement, the UK Addendum, Swiss-recognized safeguards, transfer risk assessments, supplementary measures, explicit consent where permitted, contractual necessity, or another lawful transfer mechanism available under applicable law.

15. UAE, EU, UK AND SWISS COMPLIANCE POSITION

For UAE users, OLS will process cookie-related personal data in accordance with the UAE PDPL where applicable, including principles of transparency, lawful processing, security, data subject rights, and appropriate protection of personal data. Where consent is required for cookie-based processing, OLS will seek to ensure that consent is obtained in a clear and informed manner. Where another lawful basis applies, OLS will process only the information necessary for the relevant purpose.

For EEA, UK, and Swiss users, OLS will apply stricter cookie controls where required by applicable law. This includes prior consent for non-essential cookies, clear information about cookie purposes, the ability to reject non-essential cookies, the ability to withdraw consent, restrictions on behavioral advertising and profiling cookies, additional caution for location data and high-risk profiling, and transparency regarding third-party access. OLS should configure its cookie banner and website scripts so that non-essential cookies do not fire before valid consent is obtained.

16. COOKIE SCHEDULE AND TECHNICAL SCAN

OLS should maintain an internal and website-facing cookie schedule identifying the cookies and similar technologies actually used on the website. The cookie schedule should be completed following a technical cookie scan and should identify the cookie name, provider, category, purpose, duration, first-party or third-party status, whether the cookie is essential or non-essential, whether personal data is collected, whether data is shared internationally, and whether consent is required before the cookie is placed.

Until a technical cookie scan is completed, OLS should avoid naming specific tools such as Google Analytics, Meta Pixel, TikTok Pixel, LinkedIn Insight Tag, Hotjar, HubSpot, Intercom, WhatsApp widgets, chatbot providers, CRM providers, consent management providers, or other technologies unless the website developer has confirmed that such tools are actually installed. OLS should repeat the scan whenever website code, plugins, advertising tools, chatbot tools, analytics tools, or CRM integrations are added, removed, or changed.

17. CHANGES TO THIS COOKIES POLICY

OLS may update, amend, replace, or revise this Cookies Policy from time to time to reflect changes in law, regulation, guidance, supervisory authority practice, website functionality, cookies used, technology providers, analytics tools, advertising practices, chatbot tools, AI communication tools, CRM systems, international transfer arrangements, or internal procedures. The updated version will be published on the OLS website or otherwise made available through appropriate channels determined by OLS.

Where changes materially affect the use of non-essential cookies, the purposes of processing, the categories of third-party providers, international transfers, advertising technologies, profiling activities, or consent requirements, OLS may request renewed consent or provide additional notice where required by applicable law. Continued use of the website after publication of an updated Cookies Policy does not, by itself, constitute consent to non-essential cookies where affirmative consent is legally required.

18. CONTACT DETAILS

For questions regarding this Cookies Policy, cookie preferences, consent withdrawal, data protection rights, third-party cookies, international transfers, chatbot technologies, AI communication tools, or OLS’s use of cookies and similar technologies, you may contact OLS using the contact details below. OLS may request additional information to verify the request, identify the relevant interaction, understand the applicable jurisdiction, and respond in accordance with applicable law and internal procedures.

Onelink Solutions Ltd
Office 101, Building 4, Emaar Square
Downtown Dubai, United Arab Emirates

Email: privacy@onelink.ae
General Email: info@onelink.solutions
Telephone: +971 4 225 2853
Website: www.onelink.solutions